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To pre populate a Rich Text Area Field into the Message and have the same styles as Salesforce Rich Text Area, we would need to add a @richtextarea Tag in our prefill formula field.

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There is no limitation, we accept images, links, bold, italic, etc..

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The field would be like this:

[[Account.TestMyRichTextArea@richtextarea]]

[[ Object Api Name + .[dot] + Field Api Name + @RichTextArea]]

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This is how the message looks like on the builder side:

PrefillRichTextAreaMessageBuilder.png

This is how it looks like for the end user. This is beside a RichTextArea field that is from Salesforce(right side), and the left side is our inline Message.

PrefillRichTextAreaOnLoadInline.png
PrefillRichTextAreaOnLoadPopup.png

If I set to be a popup instead of an inline message, this is how it looks like.

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