Identify Multiple Users

Identify Multiple users feature is a way to display an alert or a popup for the user when another user is on the record page already.

Example:

User A accessed the Account Record for EvoluteMessage, the user is just on the page, we don't know if the user is changing the record or not but we know the user is on the page.

If User B access the same account record page which is for EvoluteMessage record, the user B would see an alert, and you can customize this alert as you wish.

Once the user A leaves the page, the message automatically will hide for User B, so then the user can do any changes as they want.

How does it works?

We need to use two features from EvoluteMessage to make it work, one is the "In Record Page is Locked" filter which would have the logic to show or hide the message, and another feature is the "Auto Refresh" settings to automatically detect if the user has left the page.

1st Step - Set the Page to Auto Refresh for every 10 seconds.

This option would allow the message to detect if the first user who is seeing the message, has left the message.

2nd - Adding Filter to show the alert.

The idea is to show a message when current message has a record page locked and is less equal than 10 seconds.

Now the message is ready to be added into your Lightning Page or Digital Experience(LWR or Aura) Page.

Make sure your users have our Show Message Permission Set, so then they would have access to our Objects.

Limitations

1 - This is an advanced message feature, which means permission set into your users are required since they do need access to Message Content and Message Event Objects and records.